Shipping policy
At Liquid Optics, we are committed to delivering high-quality underwater and anchor camera systems with reliable shipping and excellent customer service.
Shipping Policy
- We process all orders within 1–3 business days after payment is confirmed.
- Shipping times vary depending on your location and selected shipping method.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional charges caused by incorrect shipping information.
- International customers may be responsible for any customs duties, taxes, or import fees required by their country.
Returns Policy
- We accept returns within 30 days of delivery for unused items in their original condition and packaging.
- To request a return, please contact our customer support team with your order number and reason for the return.
- Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly.
- Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.
- Customized, special-order, or damaged products caused by misuse are not eligible for returns.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and photos of the product so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or returns, please contact our customer support team through our Contact Us page or by email. We're always happy to help.
